Gaining Emotional Intelligence Skills through Coaching
Businesses are experiencing change like no other time in history. Finding, keeping and motivating human resources in a mobile workforce is a major problem while attaining or maintaining a competitive strategic position.
Companies have realized that a critical factor for sustaining high performance in this changing times environment is Emotional Intelligence (EQ). Successful global enterprises like FedEx, Lockheed Martin, the US Air Force, Toyota, and others, are turning to the science of emotional intelligence as part of a human capital resource strategy.
An individual with EQ possesses the ability to use their emotions effectively. Since the publication of the initial EQ research in 1990, innovative organizations have begun testing how to integrate EQ into training and hiring to gain competitive advantage. It is becoming increasingly clear that these individual skills are the human resource foundation of high-performing organizations. People who learn and effectively use these skills are in demand and are recognized as those who are “keepers” due to their higher value to their employer.
EQ is not a new concept; Aristotle said, “Anyone can become angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – that is not easy.”
· increased resilience personally and organizationally
increased sales performance through more emotionally intelligent salespeople,
· improved customer service through higher EQ customer service reps,
· superior leadership performance by developing executive and mid management EQ.
A coach, trained in EQ, can help clients foster a workplace climate conducive to high performance. These workplaces yield significantly higher productivity, retention, and profitability. EQ appears key to this competitive advantage.
· EQ? versus IQ?
Coaching can help you with EQ skills by showing you how to:
Coaching can help you learn and develop:
· stronger skills in emotional self-awareness and interpersonal skills (empathy, service orientation, developing others, building bonds, teamwork and collaboration).