Gaining Emotional Intelligence Skills through Coaching
“EQ is not a new concept. Anyone can become angry – that’s easy. But to be angry with the right person, to the right degree at the right time for the right purpose and in the right way – that is not so easy". [Aristotle]
Emotional intelligence is becoming a critical component of organizations' human capital strategy. Intelligence quotient (IQ) keeps the company stable; EQ gives a company a competitive advantage.
Once viewed as a soft skill that went away in hard times, ii is now at the forefront and enabling organizations to pivot quickly and drive substantial business results. Today, more than ever, companies can’t afford to make EQ coaching and training a part of their people strategy.
Global enterprises are reaping the benefits of using EQ to include reduced costs associated with turnover, absenteeism, and low performance. And, research shows us that emotionally intelligent leaders yield bottom-line results.
And, at the heart of EQ is the ability to manage one’s emotions. It sounds simple; it isn’t always simple for leaders. At PepsiCo, executives selected for EQ competencies generated a 10 percent increase in productivity, and Sheraton increased its market share by 24 percent. These are numbers companies can ignore.
So, how do companies accomplish this?
Through coaching and training, individuals can learn the EQ competencies that are measurable and effective. The skills play a critical role in helping leaders lead through change and transformations.
Coaching for EQ Competencies Provides:
· Increased resilience both personally and organizationally
· Increased sales performance
· Improved customer service
· Superior leadership performance for all leaders in the organization
Coaching Increases Self Awareness in Key areas
· Understanding and navigating the environment more effectively
· Learning how to tap into what’s going on for others and responding with care
· Managing oneself at the moment and managing relationships with others
· Appreciation for the difference between men and women
Coaching Teaches a New Path Forward
· Provides skills in emotional self-awareness and interpersonal skills to include empathy, service orientation, developing others, building bonds, teamwork, and collaboration.
· Enhances self-confidence and personal power as well as contributes to the drive to succeed and control one's self emotionally.
Organizational and Team Development/Consultation
Organizational Development (OD) enables organizations to take a structured approach to make a systemic change to an organization's culture by shifting and changing the behaviors, attitudes and values of its people to enable both the employee and the company to grow. Growth enables companies to quickly respond and adapt to rapid industry and market changes. A strong component of OD is developing leaders and their teams and coaching at all levels of the organization. Additionally, Stepping Stones believe resilience is foundational to all OD and team work and provides resources and workshops in the section titled, “Resilience.”
Our approach is outlined below:
Leaders work in an atmosphere of expectations and corporate mandates. Coaching provides them with an environment that is free of judgement and expectations; a place to be vulnerable and observe and explore/experiment while learning and growing. This space enables leaders to understand their Emotional Intelligence and gain skills for the future. Leaders can use a coach for many reasons to include:
· Maintaining and/or attaining a coaching credential
· Business planning, budgeting and goal setting
· Integration of business and personal life
· Prioritizing actions and projects.
· Training, developing and managing teams
· Turning around a difficult situation
· Handling business or personal problems
(This may require the need for coaching the administrative or management team to assist them to grow, work together, and stay out of each other’s way to reach extraordinary goals).
Group coaching serves an important purpose and provides individuals to mutually agree on content and action steps. Groups typically range from three to four people with no more than eight. There are many benefits with one being that the individual can benefit from the wisdom and experience of all group members while attending to their own personal or professional growth. Examples of group coaching topics include:
· Mentoring (group and individual) for maintaining or advancing ICF and ICHWC Credential at ACC, PCC and/or MCC levels of achievement.
· Emotional Intelligence EQ Coaching for Success for managers and administrators
· Preparation for Academic Promotion and/or Tenure
· Growing in the coaching experience for novice coaches
· Integration of Informatics and Technology into Health Care Practice
Team Development/Team Coaching
A significant part of organizational development is developing teams and enabling them to be successful. Systemic team development and coaching models are used to reframe and reenergize traditional teaming.
Entrepreneurs or Small Business Owners Use a Coach?
The coach creates a safe environment allowing the client to explore, brainstorm, and experiment with new ideas/strategies needed for new directions. Yet, there is sufficient structure and powerful questions related to the development of the important aspects of setting up a business to assist the client in being realistic amidst their vision.